Frequently Asked Questions

Have questions? We are here to come alongside you and help out.

Please check the topics below to find the answer – if you don’t find it, use the form at the bottom to submit your question.

 

 

Class Basics

Hopefully your class purchase has been transferred, but if not, just send an email to fixit@art-classes.com (link at the top of the site) and we’ll get you set right up.On my previous site, the user account was generated through the platform.
In migration of the website, a few things may have gone awol – but have no fear! Just send an email to fixit@art-classes.com (link at the top of the site) and we’ll get it worked out asap. Be sure you’re logged in though, in order to view your courses.
Most classes on this site can be appropriate for both. Your instructor sees crafters as artists – and hopes to help all who create to see themselves as wonderfully creative human beings on a journey. Some exercises in some classes may involve coloring stamped images, or practice paintings at a size appropriate for a greeting card. And some don’t involve stamps at all. Any student can adapt the assignment as they wish! See each class syllabus for specific information.
Forever! Or until the internet ends! Your classes will remain active whenever you are logged in, so you can check them out anytime.
The plan is to have at least one beginner, intermediate, and advanced class in each medium. Since this site was started in 2017, it’ll take a little while for that to be filled in but we’re getting there.
While prerequisites are not “policed” (ie we do not prevent purchases of higher level classes), it is recommended to take them in order. Terms, concepts, and art theory from beginner classes may be used in intermediate and advanced lessons, and won’t necessarily be explained again. If you take a higher level class and come upon ideas you want to learn, you can go back and take previous classes.
You can use whatever supplies you wish for classes, though results won’t always be the same as those taught. However, we’ve been told that many students have learned much from classes while using other brands, and you may certainly try that. It’s also possible that you can take a class and only purchase colors you want as the lessons come up and you see what one color combination does vs another; taking classes can help guide your future purchase decisions.

 

 

About learning

Click on “My Courses” in the menu bar. If you only see “Preclass” lesson, be sure you’re logged in; if you are and still cannot view the content, email fixit@art-classes.com and we’ll take care of it!
Unfortunately, no. Some of the class videos were uploaded to YouTube previously, so we had to make the decision to keep them viewable only on the website.
You can ask questions on each lesson post. But you may find it more helpful to join our community in our Student Facebook Group and share your work, your struggles, and your victories with fellow artists on the same journey. The instructor reads all the questions in both places – but there are also monthly prize drawings for those uploading homework, so that’s a fun way to share!
Absolutely! As many times as you wish.
Nope! There’s nothing live in that kind of way; if the word “live” is ever used, it usually means “go live” – as in when a new class lesson is published. Occasionally the instructor will do a Facebook Live video but those are always available as replays too.

 

Account Management

 

Purchases and Refunds

Log in and click on “My courses” in the menu bar.
Use the “Gift Card” option in the menu bar.
Type your coupon code in the box at checkout.
Email administrator@art-classes.com with an explanation of your situation and we’ll do what we can to make it right.
They were all manually entered here, and some errors are expected – please email and we’ll get you taken care of.
If your payment was made through Paypal by e-check, that takes a few days to clear. If that’s not what happened, please email to let us know what happened.
Those are not classes – the hex charts are additionally sold here for your convenience; digis are sold over on the instructor’s blog as usual. Click HERE. 
It was too much to try to transfer all those purchases; so we’ve opted to put our efforts into more classes rather than that tech issue. But if you purchased it at sandyallnock.com you can re-download it there. Click HERE. 
Yep! Unless those companies decide to add a number of colors, they’ll remain the same.

 

 

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