Frequently Asked Questions

Have questions? We are here to come alongside you and help out. Please check the topics below to find the answer – if you don’t find it, use the form at the bottom to submit your question.

(Technically *I* am here…I’m Sandy and I may use the royal “we” on this page, but the only staff around here are the pups!)

Class Basics


I can’t move forward on a lesson – videos aren’t viewable.

Two typical reasons for this: one is not being logged in on your current browser, and the other: clicking MARK COMPLETE on the previous lesson viewed. At the bottom of the page is an orange “Mark Complete” button; clicking that makes the next lesson viewable.


I purchased a class on your blog years ago – do I need to re-purchase here?

Hopefully your class purchase has been transferred, but if not, just send an email to fixit@art-classes.com and we’ll get you set right up.


I had purchased a class but it seems to have disaappeared
.

First, be certain you’re logged in with the email address you used to purchase the class. If it was a different account, they can be combined – just send an email to fixit@art-classes.com to get it taken care of – be sure to provide both email addresses and tell us which one you want to keep.


Are some classes meant for crafters, and others for fine artists?

Most classes on this site can be appropriate for both! Your instructor sees crafters as artists – and hopes to help all who create to see themselves as wonderfully creative human beings on a journey.

Stampers: many stamps go out of production over time, so classes here have begun to take that into account. Classes may have downloadable images to work with, templates to trace, or instruction on how to draw simple images yourself. You can always look through your own stamp collection to see what you have that would work with the technique in the lesson.

Fine artists: Some exercises in some classes involve coloring stamped images, or practice paintings at a size appropriate for a greeting card. Adapt the assignment as you wish!


How long do I have access to class content?

Forever! Or until the internet ends! Your classes will remain active whenever you are logged in, so you can check them out anytime.


Will there be a class in my medium at another experience level?

The plan is to have a progression of classes in each medium. Since this site was started in 2017, it’ll take a little while for that to be filled in but we’re getting there.


Do I need to take prerequisite classes if I am experienced?

While prerequisites are not “policed” (ie we do not prevent purchases of higher level classes), it is recommended to take them in order. Terms, concepts, and art theory from beginner classes may be used in intermediate and advanced lessons, and won’t necessarily be explained again. If you take a higher level class and come upon ideas you want to learn, you can go back and take previous classes.


Can I take classes without purchasing recommended art supplies?

You can use whatever supplies you wish for classes, though results won’t always be the same as those taught. However, we’ve been told that many students have learned much from classes while using other brands, and you may certainly try that. It’s also possible that you can take a class and only purchase colors you want as the lessons come up and you see what one color combination does vs another; taking classes can help guide your future purchase decisions.

About learning


Where do I see class content?

Click on “My Courses” in the menu bar. If you only see “Preclass” lesson, be sure you’re logged in; if you are and still cannot view the content, email fixit@art-classes.com and we’ll take care of it!


Can I download videos to watch later?

Unfortunately, no. Some of the class videos were uploaded to YouTube previously, so we had to make the decision to keep them viewable only on the website.


Where can I ask questions or share my homework?

You can ask questions on each lesson post. But you may find it more helpful to join our community in our Student Facebook Group and share your work, your struggles, and your victories with fellow artists on the same journey. The instructor reads all the questions in both places – but there are also monthly prize drawings for those uploading homework, so that’s a fun way to share!


Can I view lessons again?

Absolutely! As many times as you wish.


Do I have to be online at a particular time for live content?

Nope! There’s nothing live in that kind of way; if the word “live” is ever used, it usually means “go live” – as in when a new class lesson is published. Occasionally the instructor will do a Facebook Live video but those are always available as replays too.

Account Management


Why does your site say an account with my email already exists?

If you signed up for a class or created a user account years ago over at sandyallnock.com, those were transferred here. You may need to sign in with your email and then click “FORGOT PASSWORD” – then check your email.


How can I upload a photo to my profile?

The user account, generated through WordPress, uses gravatar to generate user profile photos; on their site, create an account with the same email you use here at Art-Classes and upload the photo over there.


I’m concerned for my privacy. Do I have to set up an account?

Yes, having an account is the way to access your classes. Please know that we do not sell or share ANY of your private information with anyone. And never will.


How do I unsubscribe from art-classes.com emails?

Know that emails you receive are only class-related ones. (Including future coupon codes. So you won’t want to miss out.) But as for any email list on the internet, scroll to the bottom of that email and click on “unsubscribe” or “manage subscriptions” to edit lists or remove yourself entirely. By law, an “unsubscribe” link is mandatory; if a company does not provide that, contact them directly to request removal.


How do I change my password?

Go to your profile to edit your password or account details. If you are not logged in, then click on “Forgot Password” when you attempt log-in.


Website Use Policy

Read more.

Purchases and Refunds


How do I access a class I purchased?

Log in and click on “My courses” in the menu bar.


How do I gift a class to someone else?

Use the “Gift Card” option in the menu bar.


How do I redeem a coupon?

Type your coupon code in the box at checkout.


How do I get a refund?

Email administrator@art-classes.com with an explanation of your situation and we’ll do what we can to make it right.


I purchased a class on your other site that isn’t in my profile.

They were all manually entered here, and some errors are expected – please email and we’ll get you taken care of.


I just purchased a class, and it didn’t show up in my profile.

If your payment was made through Paypal by e-check, that takes a few days to clear. If that’s not what happened, please email to let us know what happened.


Where are the EduDigis?

Those are not classes so do not show up in your classes list; if you purchased anything on the instructors blog, log in HERE and find that purchase.


Why can’t I download my Hex Chart here?

If you purchased a hex chart from the instructor’s blog you need to access it HERE – if you purchased it here at art-classes.com then it will be in your account.


Is the Hex Chart I already bought the same one as here?

Yep! Unless those companies decide to add a number of colors, they’ll remain the same.

Didn’t find the answer?