Have questions? We are here to come alongside you and help out! Please tap on a category below to find common questions and their answers – if you don’t find what you need, use the form at the bottom to submit your question.

PS: Technically *I* am here…I’m Sandy and I may use the royal “we” on this page, but the only staff around here are pictured – the pups!

Tap on a category to expand questions related to it:

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All the most common questions

Lots of options for what might be happening:

  • Create an account first. Being logged in solves a number of problems.
  • Smart devices on certain browsers, from time to time, don’t work with WooCommerce (the platform here for purchasing). Try a computer for the purchase; you will be able to view lessons on your device.
  • If you’re in a country with no “code”, use zip or billing code 0000. I don’t know why but that usually works.

If you keep getting returned to the same page, there are one of two reasons:

  1. You don’t already have an account.
  2. You’re using an insecure password. Enter in a new password that contains at least 12 characters, one capital letter and one special characters.
  3. If those don’t work, just email and I’lll help you out.

My Account

Lots of options for what might be happening:

  • Create an account first. Being logged in solves a number of problems.
  • Smart devices on certain browsers, from time to time, don’t work with WooCommerce (the platform here for purchasing). Try a computer for the purchase; you will be able to view lessons on your device.
  • If you’re in a country with no “code”, use zip or billing code 0000. I don’t know why but that usually works.

Classes ought to show up right away. If not, there are a few possibilities:

  • If your payment was made through Paypal by e-check, that takes a few days to clear.
  • A new Paypal plugin has hiccups on 1% of orders, I’m in the support queue waiting to hear their solution. I can manually process your order, so just email.
  • Your order may be on hold because of a glitch, please email with a detailed explanation and I’ll work on figuring out what happened.
Category: My Account

Sorry about that! When everything was moved over here, purchases weren’t all able to be auto-moved, and one class got eaten by the interwebs.

If the item is a free one, you can order it again here, and it’ll be in your account on this site. Please email and we’ll get you taken care of!

Category: My Account

Email me with an explanation of your situation and I’ll do what I can to make it right. 🙂

Category: My Account

Type your coupon code in the box at checkout.

Category: My Account

Use the “Gift Card” option in the menu bar. If you want to receive the email about the gift so you can wrap it up, put your own email as the destination.

Category: My Account

If you keep getting returned to the same page, there are one of two reasons:

  1. You don’t already have an account.
  2. You’re using an insecure password. Enter in a new password that contains at least 12 characters, one capital letter and one special characters.
  3. If those don’t work, just email and I’lll help you out.

Go to your profile to edit your password or account details. If you are not logged in, then click on “Forgot Password” when you attempt log-in.

Category: My Account

Subscribe using the “subscribe” link in the menu. Emails you receive are only class-related ones. (Including future coupon codes. So you won’t want to miss out.)

A general note: for any email list for any site on the internet, scroll to the bottom of that email and click on “unsubscribe” or “manage subscriptions” to edit lists or remove yourself entirely. By law, an “unsubscribe” link is mandatory; if a company does not provide that, contact them directly to request removal.

Category: My Account

Yes, even for free accounts. Having an account is the way to access your classes. Please know that we do not sell or share ANY of your private information with anyone. And never will. And there’s a strong firewall around this website to keep what little data you provide safe.

Category: My Account

The user account, generated through WordPress, uses gravatar to generate user profile photos; on their site, create an account with the same email you use here at Art-Classes and upload the photo over there.

Category: My Account

If you signed up for a class or created a user account years ago over at sandyallnock.com, those were transferred here. You may need to sign in with your email and then click “FORGOT PASSWORD” – then check your email.

Category: My Account

First, be certain you’re logged in with the email address you used to purchase the class. If it was a different account, they can be combined – just send an email to get it taken care of – be sure to provide both email addresses that you have used, and indicate which one you want to keep.

Category: My Account

Hopefully your class purchase has been transferred, but if not, just send an email and I’ll get you set right up.

Category: My Account

Didn’t find the answer?

Drop the pups a note!