Have questions? We are here to come alongside you and help out! Please tap on a category below to find common questions and their answers – if you don’t find what you need, use the form at the bottom to submit your question.

PS: Technically *I* am here…I’m Sandy and I may use the royal “we” on this page, but the only staff around here are pictured – the pups!

Tap on a category to expand questions related to it:

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All the most common questions

Browser updates can cause hiccups; be certain your browser is updated, log out, then quit the browser and restart to log back in.

A few things to try:

  • Be sure you’re still logged in.
  • Update your browser or device.
  • Try a different browser or device.
  • Try a desktop computer.

If you purchased a hex chart from the instructor’s blog, it needs to be manually moved over – just email me and I’ll get ya hooked up!

Log in (either in the orange bar at the very very top of the website, or the main menu) then click on “My courses.”

If you keep getting returned to the same page, there are one of two reasons:

  1. You don’t already have an account.
  2. You’re using an insecure password. Enter in a new password that contains at least 12 characters, one capital letter and one special characters.
  3. If those don’t work, just email and I’lll help you out.

As many times as you wish!

Unfortunately, no. Some of the class videos were stolen by students and uploaded to YouTube previously, so I had to make the decision to keep them viewable only on the website.

Forever! Or until the internet ends! Your classes will remain active whenever you are logged in, so you can check them out anytime.

Color Charts

Yes with the exception of Luminance. You can re-download a fresh copy made in 2021 from the downloads section of your account.

The rest of the companies have not added colors since they were created. If only one or two colors are added there won’t be a new chart made, but if a decent number of colors need to be added, new charts will be made.

Category: Color Charts

If you purchased a hex chart from the instructor’s blog, it needs to be manually moved over – just email me and I’ll get ya hooked up!

Those are not classes so do not show up in your classes list; if you purchased anything on the instructors blog, email her to get fresh copies of those items.

Category: Color Charts

Course basics

Log in (either in the orange bar at the very very top of the website, or the main menu) then click on “My courses.”

Nope! There’s nothing “live” in that kind of way; if the word “live” is ever used, it usually means “go live” – as in when a new class lesson is published. Occasionally the instructor will do a Facebook Live video but those are always available as replays too.

Category: Course basics

As many times as you wish!

You can ask questions by joining our community in our Student Facebook Group and share your work, your struggles, and your victories with fellow artists on the same journey. (There are also monthly prize drawings for those uploading homework, so that’s a fun way to share!) If you are not a Facebook user, you can email to ask whatever you’d like.

Category: Course basics

Unfortunately, no. Some of the class videos were stolen by students and uploaded to YouTube previously, so I had to make the decision to keep them viewable only on the website.

Click on “My Courses” in your account. If you only see “Preclass” lesson, be sure you’re logged in.

Category: Course basics

You can use whatever supplies you wish for classes, though results won’t always be the same as those taught. However, many students have learned much from classes while using other brands, and you may certainly try that. It’s also possible that you can take a class and only purchase colors you want as the lessons come up and you see what one color combination does vs another; taking classes can help guide your future purchase decisions.

Category: Course basics

Forever! Or until the internet ends! Your classes will remain active whenever you are logged in, so you can check them out anytime.

Course navigation

Browser updates can cause hiccups; be certain your browser is updated, log out, then quit the browser and restart to log back in.

A few things to try:

  • Be sure you’re still logged in.
  • Update your browser or device.
  • Try a different browser or device.
  • Try a desktop computer.

No; that feature is not in use here.

Category: Course navigation

My Account

Classes ought to show up right away. If not, there are a few possibilities:

  • If your payment was made through Paypal by e-check, that takes a few days to clear.
  • A new Paypal plugin has hiccups on 1% of orders, I’m in the support queue waiting to hear their solution. I can manually process your order, so just email.
  • Your order may be on hold because of a glitch, please email with a detailed explanation and I’ll work on figuring out what happened.
Category: My Account

Sorry about that! When everything was moved over here, purchases weren’t all able to be auto-moved, and one class got eaten by the interwebs.

If the item is a free one, you can order it again here, and it’ll be in your account on this site. Please email and we’ll get you taken care of!

Category: My Account

Email me with an explanation of your situation and I’ll do what I can to make it right. 🙂

Category: My Account

Type your coupon code in the box at checkout.

Category: My Account

Use the “Gift Card” option in the menu bar. If you want to receive the email about the gift so you can wrap it up, put your own email as the destination.

Category: My Account

If you keep getting returned to the same page, there are one of two reasons:

  1. You don’t already have an account.
  2. You’re using an insecure password. Enter in a new password that contains at least 12 characters, one capital letter and one special characters.
  3. If those don’t work, just email and I’lll help you out.

Go to your profile to edit your password or account details. If you are not logged in, then click on “Forgot Password” when you attempt log-in.

Category: My Account

Subscribe using the “subscribe” link in the menu. Emails you receive are only class-related ones. (Including future coupon codes. So you won’t want to miss out.)

A general note: for any email list for any site on the internet, scroll to the bottom of that email and click on “unsubscribe” or “manage subscriptions” to edit lists or remove yourself entirely. By law, an “unsubscribe” link is mandatory; if a company does not provide that, contact them directly to request removal.

Category: My Account

Yes, even for free accounts. Having an account is the way to access your classes. Please know that we do not sell or share ANY of your private information with anyone. And never will. And there’s a strong firewall around this website to keep what little data you provide safe.

Category: My Account

The user account, generated through WordPress, uses gravatar to generate user profile photos; on their site, create an account with the same email you use here at Art-Classes and upload the photo over there.

Category: My Account

If you signed up for a class or created a user account years ago over at sandyallnock.com, those were transferred here. You may need to sign in with your email and then click “FORGOT PASSWORD” – then check your email.

Category: My Account

First, be certain you’re logged in with the email address you used to purchase the class. If it was a different account, they can be combined – just send an email to get it taken care of – be sure to provide both email addresses that you have used, and indicate which one you want to keep.

Category: My Account

Hopefully your class purchase has been transferred, but if not, just send an email and I’ll get you set right up.

Category: My Account

Skill levels

It’s a personal decision – there’s no test in art to determine what you’re able to handle. However, view the list on THIS page and it may help guide you through the five levels of classes here.

Category: Skill levels

In each medium, there are “Jumpstart” classes….those are recommended to learn the foundations of application of the medium, color theory, and basics of shading.

Category: Skill levels

While prerequisites are not “policed” (ie we do not prevent purchases of higher level classes), it is recommended to take them in order. Terms, concepts, and art theory from beginner classes may be used in intermediate and advanced lessons, and won’t necessarily be explained again. If you take a higher level class and come upon ideas you want to learn, you can always go back and take previous classes.

Category: Skill levels

The plan is to have a progression of classes in each medium. Since this site was started in 2017, it’ll take a little while for that to be filled in but I’m getting there.

Category: Skill levels

Most classes on this site can be appropriate for both! Your instructor sees crafters as artists – and hopes to help all who create to see themselves as wonderfully creative human beings on a journey.

Stampers: many stamps go out of production over time, so classes here have begun to take that into account. Classes may have downloadable images to work with, templates to trace, or instruction on how to draw simple images yourself. You can always look through your own stamp collection to see what you have that would work with the technique in the lesson.

Fine artists: Some exercises in some classes involve coloring stamped images, or practice paintings at a size appropriate for a greeting card. Adapt the assignment as you wish!

Category: Skill levels

Didn’t find the answer?

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