Frequently Asked Questions

Have questions? We are here to come alongside you and help out! Please tap on a category below to find common questions and their answers – if you don’t find what you need, use the form at the bottom to submit your question.

PS: Technically *I* am here…I’m Sandy and I may use the royal “we” on this page, but the only staff around here are pictured – the pups!)

Click on a category:

All the most common questions

Lots of options for what might be happening:

  • Create an account first. Being logged in solves a number of problems.
  • Smart devices on certain browsers, from time to time, don’t work with WooCommerce (the platform here for purchasing). Try a computer for the purchase; you still should be able to view lessons on your device.
  • If you’re in a Nordic country, use zip code 0000. I don’t know why but that usually works. If not, try a different browser or device; we have yet to figure out the combination that is causing the problems. (And let us know if you figure it out!)

If you’re logged in, and certain that you have clicked the “Mark Complete” button within the previous lesson, there are a few options:

  • Update your browser or device.
  • Try a different browser or device. Compatibility with Vimeo is an issue for the browser in playing it, as many students are able to view videos here just fine.
  • Try a desktop computer – some smart devices paired with some browsers just don’t like some websites – it’s an unfortunate fact of life. 🙁

If you purchased a hex chart from the instructor’s blog you need to access it HERE – if you purchased it here at art-classes.com then it will be in your account.

Log in and click on “My courses” in the menu bar.

If you keep getting returned to the same page, there are one of two reasons:

  1. You don’t already have an account.
  2. You’re using an insecure password. Enter in a new password that contains at least 12 characters, one capital letter and one special characters.

Absolutely! As many times as you wish.

Unfortunately, no. Some of the class videos were stolen by students and uploaded to YouTube previously, so we had to make the decision to keep them viewable only on the website.

Forever! Or until the internet ends! Your classes will remain active whenever you are logged in, so you can check them out anytime.

Two typical reasons for this: one is not being logged in on your current browser, and the other: clicking MARK COMPLETE on the previous lesson viewed. At the bottom of the page is an orange “Mark Complete” button; clicking that makes the next lesson viewable.

Color Charts

Yes! The companies have not added colors since they were created. If only one or two colors are added there won’t be a new chart made, but if a good number of colors need to be added, new charts will be made.

Category: Color Charts

If you purchased a hex chart from the instructor’s blog you need to access it HERE – if you purchased it here at art-classes.com then it will be in your account.

Those are not classes so do not show up in your classes list; if you purchased anything on the instructors blog, log in HERE and find that purchase.

Category: Color Charts

Course basics

Log in and click on “My courses” in the menu bar.

Nope! There’s nothing live in that kind of way; if the word “live” is ever used, it usually means “go live” – as in when a new class lesson is published. Occasionally the instructor will do a Facebook Live video but those are always available as replays too.

Category: Course basics

Absolutely! As many times as you wish.

You can ask questions on each lesson post. But you may find it more helpful to join our community in our Student Facebook Group and share your work, your struggles, and your victories with fellow artists on the same journey. The instructor reads all the questions in both places – but there are also monthly prize drawings for those uploading homework, so that’s a fun way to share!

Category: Course basics

Unfortunately, no. Some of the class videos were stolen by students and uploaded to YouTube previously, so we had to make the decision to keep them viewable only on the website.

Click on “My Courses” in the menu bar. If you only see “Preclass” lesson, be sure you’re logged in; if you are and still cannot view the content, email fixit@art-classes.com and we’ll take care of it!

Category: Course basics

You can use whatever supplies you wish for classes, though results won’t always be the same as those taught. However, we’ve been told that many students have learned much from classes while using other brands, and you may certainly try that. It’s also possible that you can take a class and only purchase colors you want as the lessons come up and you see what one color combination does vs another; taking classes can help guide your future purchase decisions.

Category: Course basics

Forever! Or until the internet ends! Your classes will remain active whenever you are logged in, so you can check them out anytime.

Course navigation

If you’re logged in, and certain that you have clicked the “Mark Complete” button within the previous lesson, there are a few options:

  • Update your browser or device.
  • Try a different browser or device. Compatibility with Vimeo is an issue for the browser in playing it, as many students are able to view videos here just fine.
  • Try a desktop computer – some smart devices paired with some browsers just don’t like some websites – it’s an unfortunate fact of life. 🙁

No; a student could blast through and view all lessons quickly (while clicking “Mark Complete” at the bottom of lessons viewed to allow the next one to open.) However – actually DOING the lesson is recommended, as classes are built to progress a student through a series of learnings.

Two typical reasons for this: one is not being logged in on your current browser, and the other: clicking MARK COMPLETE on the previous lesson viewed. At the bottom of the page is an orange “Mark Complete” button; clicking that makes the next lesson viewable.

My Account

Lots of options for what might be happening:

  • Create an account first. Being logged in solves a number of problems.
  • Smart devices on certain browsers, from time to time, don’t work with WooCommerce (the platform here for purchasing). Try a computer for the purchase; you still should be able to view lessons on your device.
  • If you’re in a Nordic country, use zip code 0000. I don’t know why but that usually works. If not, try a different browser or device; we have yet to figure out the combination that is causing the problems. (And let us know if you figure it out!)

If your payment was made through Paypal by e-check, that takes a few days to clear. If that’s not what happened, please email to let us know what happened.

Category: My Account

Please email fixit@art-classes.com and we’ll get you taken care of.

Category: My Account

Email administrator@art-classes.com with an explanation of your situation and we’ll do what we can to make it right.

Category: My Account

Type your coupon code in the box at checkout.

Category: My Account

Use the “Gift Card” option in the menu bar.

Category: My Account

If you keep getting returned to the same page, there are one of two reasons:

  1. You don’t already have an account.
  2. You’re using an insecure password. Enter in a new password that contains at least 12 characters, one capital letter and one special characters.

Go to your profile to edit your password or account details. If you are not logged in, then click on “Forgot Password” when you attempt log-in.

Category: My Account

Subscribe using the “subscribe” link in the menu. Emails you receive are only class-related ones. (Including future coupon codes. So you won’t want to miss out.)

But as for any email list for any site on the internet, scroll to the bottom of that email and click on “unsubscribe” or “manage subscriptions” to edit lists or remove yourself entirely. By law, an “unsubscribe” link is mandatory; if a company does not provide that, contact them directly to request removal.

Category: My Account

Yes, even for free accounts. Having an account is the way to access your classes. Please know that we do not sell or share ANY of your private information with anyone. And never will.

Category: My Account

The user account, generated through WordPress, uses gravatar to generate user profile photos; on their site, create an account with the same email you use here at Art-Classes and upload the photo over there.

Category: My Account

If you signed up for a class or created a user account years ago over at sandyallnock.com, those were transferred here. You may need to sign in with your email and then click “FORGOT PASSWORD” – then check your email.

Category: My Account

First, be certain you’re logged in with the email address you used to purchase the class. If it was a different account, they can be combined – just send an email to fixit@art-classes.com to get it taken care of – be sure to provide both email addresses and tell us which one you want to keep.

Category: My Account

Hopefully your class purchase has been transferred, but if not, just send an email to fixit@art-classes.com and we’ll get you set right up.

Category: My Account

Skill levels

It’s a personal decision – there’s no test in art to determine what you’re able to handle. However, view the list on THIS page and it may help guide you through the five levels of classes here.

Category: Skill levels

In each medium, there are “Jumpstart” classes (except in Drawing it’s called “101)….those are recommended to learn the foundations of application of the medium, color theory, and a little on shading.

Category: Skill levels

While prerequisites are not “policed” (ie we do not prevent purchases of higher level classes), it is recommended to take them in order. Terms, concepts, and art theory from beginner classes may be used in intermediate and advanced lessons, and won’t necessarily be explained again. If you take a higher level class and come upon ideas you want to learn, you can go back and take previous classes.

Category: Skill levels

The plan is to have a progression of classes in each medium. Since this site was started in 2017, it’ll take a little while for that to be filled in but we’re getting there.

Category: Skill levels
Most classes on this site can be appropriate for both! Your instructor sees crafters as artists – and hopes to help all who create to see themselves as wonderfully creative human beings on a journey. Stampers: many stamps go out of production over time, so classes here have begun to take that into account. Classes may have downloadable images to work with, templates to trace, or instruction on how to draw simple images yourself. You can always look through your own stamp collection to see what you have that would work with the technique in the lesson. Fine artists: Some exercises in some classes involve coloring stamped images, or practice paintings at a size appropriate for a greeting card. Adapt the assignment as you wish!
Category: Skill levels

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